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Email Customer Care
For Shipping rates, please go through checkout. We apologize that we are not able to quote shipping via email or phone. U.S. SHIPPING: We are SO FAST! You can trust your order will be shipped with blazing fast speed. Excluding US holidays and weekends, MEL PRODUCTS USA, INC. ships daily! Once your order is complete, we can generally ship it within 24 hours. Sometimes even faster! Our apologies that during the winter holidays and special sale events, it can take a little longer. Shipping rates are available upon checkout. MEL PRODUCTS USA, INC. uses USPS and Fed Ex as our major carriers. Insurance against loss, damage and rifling is included in all shipping rates within the U.S. See below for insurance claim information. Delivery times will vary by location and method of shipping you select. Some orders will require signature confirmation upon delivery. For more information on this, please contact us. All orders containing fragrances, nail enamels, or pressurized packaging are restricted to Fed Ex Ground Service only and are only shipped to the lower 48 US states. No international shipping on those items. UPDATE: We now offer an Economy FLAT rate shipping of $6 on all orders up to 2 lbs. Orders over 2 lbs will require Fed Ex Home Delivery option. INTERNATIONAL SHIPPING: All MEL Products USA, INC. ships worldwide! Again, we are blazing fast at getting your orders on their way to you. Excluding US holidays and weekends, All MEL Products USA, INC. ships daily! Once your order is complete, we can generally ship it within 24 hours. Sometimes even faster! Our apologies that during the winter holidays and special sale events, it can take a little longer. Our shipping rates are based on weight, not total value of purchase. Therefore you will need to go through the checkout process to get your shipping fee. All shipping rates are given PRIOR to paying. We highly recommend Fed Ex Service to all international destinations as delivery times will be cut in half using this method. Express mail service and Fed Ex Service will provide complete tracking to your door. First Class and Priority USPS service is available to only a select group of countries due to the safety of these forms of shipping. First Class international mail and Priority international mail have NO TRACKING services. Insurance is available on FED EX Service and USPS Express service ONLY. If you wish to have your parcel insured, you must select FED EX Service OR USPS Express Service AND request optional insurance. If insurance is not requested, international parcels are NOT covered for loss or damage of any kind. To request the insurance, you must email us immediately following your order with INSURANCE REQUEST in the subject line of the email. We will gladly cover the cost of the insurance too! Please understand purchasing from our site and using the FED EX and USPS Express methods and not requesting insurance is a risk you take as a buyer. If you choose to take this risk of not insuring your parcel and it becomes lost or damaged, there is nothing we can do to recover your funds or order. Purchasing from our site is an agreement to this term. PLEASE UNDERSTAND AND ALLOW US TO MAKE THIS VERY CLEAR…NO INTERNATIONAL PARCELS ARE INSURED FOR LOSS OR DAMAGE UNLESS YOU REQUEST INSURANCE AND SELECT FED EX OR USPS EXPRESS SERVICE!!!! We apologize that we are not able to ship fragrances, nail enamels or pressurized pack products internationally due to DOT air transportation restrictions on these items. CLAIMS FOR LOSS OF PARCEL US BUYERS: To file a claim for loss or damage of your parcel, you must email us all information including order number within 15 days of order date. Claims will not be accepted after 15 days from order date. Claims are processed with USPS after 30 days from date of shipment. Claim completion time will vary as it is dependent on USPS claim processing time. We may require additional information from you to accept your claim including photographic evidence of damage in shipping. CLAIMS FOR LOSS OF PARCEL INTERNATIONAL BUYERS: To file a claim for loss or damage of your parcel, you MUST HAVE PURCHASED USPS EXPRESS OR FED EX SERVICE. NO OTHER METHOD CAN BE CLAIMED. You must email us all information including order number within 20 days of order date. Claims will not be accepted after 20 days from order date. Claims are processed with USPS after 21 days from date of shipment for most countries. Select countries claim time is up to 90 days from shipment date. Claim completion time will vary as it is dependent on USPS claim processing time. Again, if you have not requesting insurance on your FED EX or USPS EXPRESS parcel, you can not file a claim with us. DELIVERY TIMES: MEL PRODUCTS USA, INC. operates M-TH 8-5 PT (excluding US holidays). We process orders these same business hours. Orders received Thursday before 9 a.m. Pacific time will process that day. Orders received after 9 a.m. Thursdays will not process until the following Monday. Orders received Friday-Sunday will process the following Monday or Tuesday. PLEASE READ NOTICE ABOUT USPS DELIVERY TIMES ABOVE!!!! INSIDE USA: Economy Shipping 5-10 days. Fed Ex Home Delivery 3-7 days. INTERNATIONAL: Delivery times are impossible to calculate due to customs involvement. Most European countries will be approximately 2-6 weeks with any USPS service except Express. Most countries in Asia will run 4-6 weeks with any USPS service except Express. Shipments to Brazil take 8-12 weeks with any USPS service except Express(we recommend only EXPRESS Service to South America). Shipments to Canada take 3-6 weeks with any USPS service except Express. Shipments to Australia take 4-8 weeks with any USPS service except Express(we recommend only Fed Ex to Australia). Shipments to France and Spain are shipped using USPS Express only and will take 7-14 days for delivery. Hazardous Materials Certain items considered Hazardous Materials (HAZMAT) including aerosols and alcohol-based products (e.g., pressurized spray cans, fragrance, nail polish etc.) are required by the U.S. Department of Transportation to be shipped by Ground-only transport, due to air transport restrictions and regulations. For these shipments we require Fed Ex Ground shipping. These items can not be shipped outside the US or to Alaska and Hawaii. Our shipping policy is subject to change without warning.
Returns & Exchange
No returns or exchange. Call for refunds of purchase if there is a mistake with your order. Thank you!